While I was camping this past weekend, the air valve on my Alps Comfort Series XL Pad came out. I know they have a lifetime warranty, so I decided to see how much a PITA getting this fix would be. I will post more as it happens.
my original email.
I have an Alps Comfort series XL pad. On this weekends camping trip one of the gold air valves came off the mat. I need to get this fixed, I do not have the receipt. What do I need to do? Do I take it back to the store? Will they accept it since I do not have the receipt? Thanks
Shawn
The 1st Reply
Hi Shawn,
I’m sorry the valve came out of your air pad. I’m not sure of the policy where you purchased the air pad. You can certainly try to return it for an exchange since we have a lifetime warranty against defects it shouldn’t really matter how long you’ve had it, but some stores only do exchanges with a receipt proving you purchased it at their location.
If you don’t have any luck, why don’t you email me a picture of the defective area and let me know where you purchased the air pad and when.
And then we will go from there.
Thanks and have a great day!
Laurie
ALPS Mountaineering
my original email.
I have an Alps Comfort series XL pad. On this weekends camping trip one of the gold air valves came off the mat. I need to get this fixed, I do not have the receipt. What do I need to do? Do I take it back to the store? Will they accept it since I do not have the receipt? Thanks
Shawn
The 1st Reply
Hi Shawn,
I’m sorry the valve came out of your air pad. I’m not sure of the policy where you purchased the air pad. You can certainly try to return it for an exchange since we have a lifetime warranty against defects it shouldn’t really matter how long you’ve had it, but some stores only do exchanges with a receipt proving you purchased it at their location.
If you don’t have any luck, why don’t you email me a picture of the defective area and let me know where you purchased the air pad and when.
And then we will go from there.
Thanks and have a great day!
Laurie
ALPS Mountaineering
Comment