Hello,
I'm new to the forum and new to camping. We bought a Coleman Weathermaster 10 about 2 weeks ago from Amazon. Went out last Saturday afternoon to Kincaid Lake State Park here in Northern KY. We dropped a tarp down, pitched the tent, use all the stakes and rainfly with all the guy lines staked in the ground. Did all this exactly per directions. We have 4 little kids and they had a blast that day.
Sunday morning, 5:00AM it start thundering followed by rain and some funky light effects. No wind at all, just rain. I kept looking at the seams for water but all the water I could see was on the outside of the rainfly.
About 2 hours in droplets started appearing on the inside of the rainfly and running towards the edges. Soon, there was water puddling along the edges of the tent. I woke the kids up and carried them each into the van, we emptied the tent and left. Came back about 2 hours later when there was a break in the rain to pull down the tent.
All told there was about 3 cups of water in the tent.
Amazon is going to take the tent back for a refund or replace it.
Coleman customer service is nonexistent:
- I called about 6 times through the day Monday to get a busy signal, finally got to the hold queue and was on hold for 45 minutes.
- I emailed Coleman customer service. I got an automated receipt but I have not heard back from Coleman yet, it's day 3.
- I finally get on LiveChat on the Coleman website and chat with someone. She read my email and then came back with a suggestion. In order to ensure water does not get into your tent you need to tie down all guy lines, ensure the rainfly is on tight, you all the stakes and ensure all velcros on the rainfly are secured to the tent poles.
That's it! That's pathetic.
We really like the tent other than the leak. Does anyone have any suggestions?
Sealing the seams - would it help? Water seemed to soak through, not get in at the seams.
Is there a sealant for the whole rainfly, not just the seams?
We bought this tent for $165 on sale. I don't know if having amazon replace it is going to make a difference, we'll get another NEW coleman tent.
We would really like to go ou camping again next weekend but don't want to take a chance and get rained on!
Any advice would be really appreciated.
Thanks,
Kevin
I'm new to the forum and new to camping. We bought a Coleman Weathermaster 10 about 2 weeks ago from Amazon. Went out last Saturday afternoon to Kincaid Lake State Park here in Northern KY. We dropped a tarp down, pitched the tent, use all the stakes and rainfly with all the guy lines staked in the ground. Did all this exactly per directions. We have 4 little kids and they had a blast that day.
Sunday morning, 5:00AM it start thundering followed by rain and some funky light effects. No wind at all, just rain. I kept looking at the seams for water but all the water I could see was on the outside of the rainfly.
About 2 hours in droplets started appearing on the inside of the rainfly and running towards the edges. Soon, there was water puddling along the edges of the tent. I woke the kids up and carried them each into the van, we emptied the tent and left. Came back about 2 hours later when there was a break in the rain to pull down the tent.
All told there was about 3 cups of water in the tent.
Amazon is going to take the tent back for a refund or replace it.
Coleman customer service is nonexistent:
- I called about 6 times through the day Monday to get a busy signal, finally got to the hold queue and was on hold for 45 minutes.
- I emailed Coleman customer service. I got an automated receipt but I have not heard back from Coleman yet, it's day 3.
- I finally get on LiveChat on the Coleman website and chat with someone. She read my email and then came back with a suggestion. In order to ensure water does not get into your tent you need to tie down all guy lines, ensure the rainfly is on tight, you all the stakes and ensure all velcros on the rainfly are secured to the tent poles.
That's it! That's pathetic.
We really like the tent other than the leak. Does anyone have any suggestions?
Sealing the seams - would it help? Water seemed to soak through, not get in at the seams.
Is there a sealant for the whole rainfly, not just the seams?
We bought this tent for $165 on sale. I don't know if having amazon replace it is going to make a difference, we'll get another NEW coleman tent.
We would really like to go ou camping again next weekend but don't want to take a chance and get rained on!
Any advice would be really appreciated.
Thanks,
Kevin
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